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Privacy Policy

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At TERRA, we are committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website and services.

Information We Collect

We collect and process the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping addresses, and payment details.
  • Account Information: Login credentials, preferences, and order history.
  • Browsing Data: IP address, browser type, operating system, and pages visited on our website.
  • Transaction Details: Purchase history, product preferences, and payment information.

How We Use Your Information

The information we collect is used for the following purposes:

  • Order Fulfillment: To process, deliver, and manage your orders.
  • Customer Support: To respond to your inquiries and provide assistance.
  • Marketing and Communication: To send promotional offers, newsletters, and updates about our products and services.
  • Website Improvement: To analyze website performance and enhance user experience.
  • Legal Compliance: To comply with legal requirements and prevent fraud.

Information Sharing and Disclosure

We respect your privacy and will never sell or rent your personal information to third parties. However, we may share your data with:

  • Service Providers: Logistics, payment processing, and customer support partners.
  • Legal Authorities: When required by law or to protect our rights and users’ safety.
  • Marketing Partners: With your consent, for promotional campaigns and advertisements.

Data Security

We prioritize the security of your personal information and employ industry-standard measures to protect it from unauthorized access, loss, or misuse. These measures include:

  • Encryption of sensitive data during transmission.
  • Secure servers for data storage.
  • Regular security audits and updates.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These may include:

  • Essential Cookies: To enable website functionality.
  • Analytics Cookies: To track and analyze website performance.
  • Marketing Cookies: To deliver personalized advertisements.

Managing Cookies: You can manage or disable cookies through your browser settings. However, this may affect your experience on our website.

Your Privacy Rights

As a user, you have the following rights:

  • Access: To request a copy of the personal information we hold about you.
  • Correction: To update inaccurate or incomplete information.
  • Deletion: To request the removal of your data from our records.
  • Opt-Out: To unsubscribe from marketing communications.

To exercise these rights, contact us at terraest.2021@gmail.com.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and significant changes will be communicated directly to you.