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Refund and Returns Policy

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At TERRA, we take pride in offering high-quality, eco-friendly products handcrafted with care. Your satisfaction is our priority, and we strive to make every purchase a delightful experience. Please review our Refund and Returns Policy to understand the terms and conditions governing returns, exchanges, and refunds.

Eligibility for Returns

We accept returns and exchanges only under the following circumstances:

  • Damaged Products: If your product was damaged during transit.
  • Incorrect Items: If you received an item different from what you ordered.

Conditions for Returns:

  • Products must be unused, unworn, and in their original packaging.
  • The barcode tag must be intact and untampered.
  • Returns must be initiated within 3 days of receiving the product.

Items Not Eligible for Returns

We do not accept returns for the following:

  • Minor variations in color, design, or texture due to the handmade nature of our products.
  • Non-faulty jewelry, apparel, or other items.
  • Items returned used, damaged, or without proper packaging.

How to Initiate a Return

To initiate a return, follow these simple steps:

  1. Notify Us: Contact us within 3 days of receiving the product.
  2. Provide Proof: Share a clear photograph of the product to help us assess the issue.
  3. Approval: Once our Quality Control team approves your request, we will arrange for the product to be collected from your address.
  4. Replacement or Refund: Upon receiving and verifying the returned item, we will process a replacement or refund as applicable.

Refund Policy

Refunds are issued only under the following conditions:

  • Packages Lost in Transit: If your package is lost during shipment.

Refund Exclusions:
Refunds will not be processed for:

  • Incorrect or outdated delivery addresses.
  • Refusal to accept the package upon delivery.
  • Packages returned after failed delivery attempts.

Processing Time:
Refunds, if applicable, will be processed within 7-10 business days after we receive the returned item.

Exchange Policy

We allow exchanges for:

  • Items damaged during transit.
  • Incorrect items received.

Exchange Process:

  1. Contact us within 3 days of receiving the item.
  2. Once approved, we will arrange a pickup of the incorrect or damaged item.
  3. A replacement item will be dispatched once the returned product is received.

Shipping Charges for Returns and Exchanges

  • Damaged/Incorrect Products: Shipping charges for returning damaged or incorrect items will be borne by us.
  • Other Returns: If a return is approved for reasons other than the above, the customer is responsible for shipping charges.

Important Notes

  • Returns and exchanges are subject to availability.
  • Each order is carefully handcrafted, so we encourage thoughtful purchasing to avoid unnecessary returns.
  • All products are thoroughly inspected before dispatch to ensure quality.
  • Orders cannot be canceled once placed, as production begins immediately.