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Shipping & Return

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At TERRA, we are committed to providing a seamless shopping experience. This Shipping & Return Policy outlines the terms related to the delivery of our products and procedures for returns or exchanges.

Shipping Policy

1. Shipping Information

  • Delivery Time: Orders are typically processed within 7-10 business days. Custom or personalized orders may take up to 10 working days.

  • Shipping Charges:

    • Free Shipping: Orders over ₹5000 qualify for free shipping across India.

    • Cash on Delivery (COD): Additional shipping charges will be calculated at checkout for COD orders.

  • Delivery Areas: We deliver across India. However, shipments to remote or rural areas, including Jammu & Kashmir and the North Eastern states, may incur additional charges or longer delivery times.

2. Delivery Process

  • Orders are dispatched via reliable courier partners to ensure safe and timely delivery.

  • All orders require signature and ID proof upon delivery.

  • If the package is damaged upon delivery, refuse it and contact us immediately for a replacement.

3. Important Notes

  • Delivery timelines may be affected by natural calamities, government restrictions, or other unavoidable circumstances.

  • Orders once dispatched cannot be redirected to a different address.

  • Orders with incorrect or incomplete addresses are not eligible for refunds or reshipment.

Return Policy

At TERRA, we value your satisfaction and ensure every product is crafted with care. However, we understand there might be situations requiring returns or exchanges.

1. Eligibility for Returns

  • Returns are accepted only for:

    • Products damaged in transit.

    • Incorrect items received.

  • Returns must meet the following conditions:

    • Unused and in original packaging.

    • Barcode tags must remain untampered.

2. Process for Returns

  1. Notify Us: Inform us within 3 days of delivery via email at terraest.2021@gmail.com or WhatsApp at +91 7032637474.

  2. Approval: Share photos of the product for approval by our Quality Control (QC) team.

  3. Collection: Once approved, we will arrange a pickup.

  4. Replacement: A replacement will be dispatched upon receiving and verifying the returned item.

3. Refund Policy

Refunds are processed only in the following cases:

  • Orders lost in transit.

  • No refunds will be issued for:

    • Incorrect or outdated delivery addresses.

    • Delivery refusal by the recipient.

    • Used, damaged, or altered products.

    • Minor variations in color or design.

4. Exchange Policy

  • Exchanges are only applicable for damaged or incorrect items.

  • Replacement products are subject to availability.

Important Points to Note

  • Orders cannot be canceled once placed, as production begins immediately for handcrafted items.

  • All products are authentic and unique, so slight variations are not considered defects.

  • We are not liable for delays caused by external factors beyond our control.